AGAVEDENIM.COM
Agave Denim values your support and make every effort to ensure your complete satisfaction. We want you to love our products as much as we do and hope your shopping experience with us is a good one.
If you have any questions call customer service toll free 1.877.884.1222 or email Service@AgaveDenim.com.
GENERAL QUESTIONS
Q: How Can I return return or exchange an item?
A: Call 1.877.884.1222 or E-mail Service@AgaveDenim.com to request an RA and return ship label.
For more information see SHIPPING, RETURNS & EXCHANGES.
Q: How do I find a store that carries Agave Denim products?
A: Click on STORE LOCATOR link in the lower navigation.
Q: How do I know what size or fit best fits me?
A: Use the FIT GUIDE for general size references located in the shopping cart or call us 1.877.884.1222 for information on products, sizes, fits & washes or any other questions you may have.
Q: How do I change or cancel an order?
A: Please call 1.877.884.1222 or E mail Service@AgaveDenim.com customer service.
Q: How do I know if sales tax is applicable to my purchase?
A: We are required by State and Federal tax laws to charge sales tax on products & shipping charges of products shipped to states where we have a physical address.
Sales tax will be automatically charged in Washington, California, New York & Wisconsin.
WHAT WE COLLECT
We ask you for information such as your name, E-mail address, shipping address, billing address and method of payment information that identifies you as an individual. We do not share this information with anyone but our shipping partners.
SAFETY AND SECURITY
Shopping on AgaveDenim.com is 100% safe & secure. AgaveDenim.com has partnered with Authorize.Net , a leading payment gateway to accept credit cards and electronic check payments safely and securely for our customers.
In addition, AgaveDenim.com has been Security Verified and has passed the TRUSTmonitor website security scan.
AgaveDenim.com adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
CHILDREN & TEENS
Agave Denim is concerned about the safety of children on Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
Anyone under 18 years of age must have their parent's or guardian's permission to order products. If we discover that a subscriber is under the age of 13 & has registered without prior verifiable parental consent, we will remove the personal identifiable registration information from our files. Please note: we may maintain a record of that person's name and address in a "do not register" file to avoid subsequent registration by a child under the age of 13.
Other websites. You might choose to leave our site via links to other sites. We are not responsible for the privacy, security or the content policies on those sites.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
Your personal information is used by our company in order to process and ship your orders. Personal information includes your name, e-mail address, mailing address, method of payment and other data that identifies you as an individual.
Aggregate information is general in nature and does not contain any personally identifying information. Aggregate information about traffic patterns, sales, and other site information will not be shared with 3rd parties.
We may share information with governmental agencies or other companies assisting us in investigation of fraud or prevention of it or when required by law, trying to protect against or prevent actual or potential fraud or unauthorized transactions or investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
We will NOT sell your personal information to third parties!